Emails Not Arriving?

Check These First:

  1. Check your spam/junk folder — The most common cause
  2. Verify the email account exists in DirectAdmin → Email Accounts
  3. Check disk quota — If your mailbox is full, new emails bounce
  4. Check MX records — Make sure they point to your hosting server

Common Causes

Emails Marked as Spam

Your domain may need proper email authentication:
  • SPF record — Add a TXT record: v=spf1 a mx ~all
  • DKIM — Enable in DirectAdmin if available
  • DMARC — Add a TXT record: v=DMARC1; p=none;

Emails Not Sending

  • Check if your outgoing mail server (SMTP) settings are correct
  • Some ISPs block port 25 — use port 465 or 587
  • Check DirectAdmin email logs for errors

Emails Bouncing

  • The recipient's server may be rejecting your email
  • Check if your server IP is on a blacklist at mxtoolbox.com

Still Having Issues?

Contact us at helpdesk.rogerle.com with the full email address you're having trouble with, and we'll investigate.